Report: Nokia Lumia 920, the 1308 firmware and connectivity issues

Although by all accounts Nokia Lumia 920 owners are some of the happiest (and proudest) smartphone users out at that place, no telephone is perfect and neither is any firmware update.

Recently, the 1308 firmware for Windows Telephone viii Lumias has begun rolling out, starting with AT&T and just this week heading out to other carriers globally.  Now, nosotros're getting numerous reports that the update, while adding advanced Storage Tools, improving sensors, tweaking some camera settings and more than, has wrought some problems with the radio.

Indeed, from our own feel we besides have witnessed these oddities with data and phone connections on our white AT&T Lumia 920 (make clean install of the 1308 ROM). What makes the problem hard is information technology is not easy to quantify e.g. on occasion, it shows the phone being connected to LTE only data either trickles in or doesn't come at all (both for uploads and downloads).

Toggling the radio's Airplane Mode can solve the trouble but it seems to come back at some indicate in the future. Often, you don't really notice it because you often still go information but things just seem slower, other times it only stops but resolves itself before long thereafter.

Likewise we accept had at least one day where no phone calls came in to our device with no missed calls recorded on the phone. Like usual, we were abode in our normal location, enjoying 3 (out of 5) bars of coverage.

Users in our forums accept been registering complaints since the update started rolling out and while not all of the discussion in that thread deals with connectivity problems, a large majority do. Some take also reported missing text messages in addition to phone calls or reduced data bandwidth.

"My telephone is basically useless while at work. I get ii confined of LTE now but no data connection with it. I miss phone calls, texts, and cannot browse the Internet while connected to LTE. I do get a very slow connection once it switches to 4G only but I have no way of forcing it into 4G." – JamesF25

"Permit me join the order...Astringent connectivity bug afterwards 1308 update on 4G/LTE, 2 blackness NL920, NYC. Att is sending new sim carte du jour which supposedly should fix the problem." -- hudsonvalley

"Exact same situation with me. One time I started having trouble, I would check the signal strength first to see if it had one...ever two-3 confined. So, when I would attempt to send the bulletin or run an app that uses the network, it would die." – Jeff Cofield

"Well, I'k on my luncheon break then I don't have time to read all eighteen pages, but my information connectivity has gone to **** since the update. I'm in New York and am experiencing this both in Long Island and New York city -- both LTE-heavy regions. I caught it one time going to edge network. Seems accessing different apps will randomly send the phone to "loading state" with no stop in sight until I shut and try over again. Happens in IE, 2 versions of Facebook, etc." -- Tigersoul

Some other complexity is not anybody who has the 1308 update installed is experiencing the event, making it difficult to isolate whether these are carrier settings with the radio or installed user software that is interfering somehow.

Nokia on the instance?

If there were ane company to quickly rectify their mistakes in software bugs, it'southward Nokia. The company has numerous bugs on various devices that have caused performance issues or underperformed east.g. the "purple haze" with the Lumia 900's brandish simply they've also been one of the fastest to acknowledge and fix such bug.

Reader of the site Jeff D. has notified us that he's been in contact with Nokia Support on the thing and that they're trying to isolate the trouble:

"I had the issue and I've been in contact with Nokia.  They swapped devices with me so they could study mine with apps installed, settings set, etc. I did the update on the fresh phone and and so did a hard reset before starting to install my apps and set my settings.  The connectivity issues are all the same there.  I've had some electronic mail contact with the Nokia team, but I have no thought if they are on a path towards resolution still.  I'm glad to know that they are looking into information technology and actively seeking a fix."

In other words, Nokia does appear to be responding to the numerous complaints are actively investigating it. The bad news is we of course accept no ETA on a fix (or knowledge of what is causing it).

Faulty carrier settings?

One oddity that seems to coincide with the 1308 firmware is varying options under 'Admission Point' in Settings. Access Point is Nokia's custom software that will allow users to switch SIMs on their Windows Phone. It's basically a list of carrier settings, including gateways for information and SMS/MMS, that users enable when irresolute their micro SIM cards to ensure adequate pairings.

At least on our device (and a few others), AT&T has no less than three settings: AT&T 3G, AT&T – LTE 1- Lumia, and AT&T – LTE 2- Lumia. What the difference is betwixt all 3 is currently non known, nor practise we have whatsoever idea of why toggling one over the other would exist benign. That raises the question how would a normal customer know how to select the best carrier settings (assuming they each do something differently)?

For its function, Nokia Support (via @NokiaCareUS) seems to be under the impression that those settings are a fault. In a tweet addressing Ian R.'s concerns, Nokia states that those settings "should non be there" even though we have seen them on our 520, 620 and 920 with the 1308 firmware (we're unsure if they were there prior to the update though).

Poll

Every bit usual in these matters, we'll toss upwardly a poll to see if nosotros can become a crude idea of how widespread this is (and it'll assist Nokia too). For now, nosotros'll proceed information technology equally by and large "AT&T" and "other" every bit the majority appear to be on AT&T in the US (though we're not 100% sure of that).

We've of form reached out to Nokia about this issue and are awaiting a response. We'll certainly pass on anything that we hear on the affair. If sharing info in comments on your experience, please remember to mention carrier/region.

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Source: https://www.windowscentral.com/report-nokia-lumia-920-firmware-connectivity-issue

Posted by: camachosmon1982.blogspot.com

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